Managed Service Providers (MSPs) are tasked with ensuring stringent IT governance and proactively mitigating risk for their clients. With the continual growth and complexity of IT environments and their associated threats, the ability to detect, document, assess, alert, and adeptly respond to changes has emerged as a strategic business imperative. In other words, MSPs must prove due diligence in maintaining proper situational awareness, while also having the data and context to demonstrate due care in reacting to and managing change. 

An integral part of the business revolves around accurately reconciling and billing customers for their work. These crucial processes are fundamental to maintaining customer satisfaction, enhancing business credibility, and ensuring profitability. However, these tasks can be daunting in practice due to the dynamic nature of IT services and the potential for human error. 

Here’s where Liongard comes in, streamlining the process and accuracy required for reconciliation and billing. Let’s explore how the platform simplifies this for MSPs: 

Use Case: Reconcile Billing by Establishing and Maintaining an Inventory for Active Managed Users (CIS 5.1) & Assets (CIS 1.1) 

An MSP’s customer should safely assume that counts of users, assets, and software licenses are properly accounted for, at all times. However, the task is often very difficult, since the count of licenses fluctuates constantly with users being added and removed, and devices frequently added, updated, or deprecated. It’s critical to keep track of these changes for accurate billing, but again, very tedious to track details that are often lost in email threads, tickets, and stale documentation. Liongard enables MSPs to detect these changes promptly using automation which streamlines billing reconciliation and precise client invoicing. 

The Value of Liongard for MSPs 

Liongard stands out by offering comprehensive, automatic detection of changes to the number of licenses, users, and devices, specifically for IT service providers. Our native multi-tenant infrastructure support enables MSPs with automation and reporting across multiple customers and system permutations. This automation across 70+ system inspector reduces the risk of human error across the stack, ensures customer systems for on-prem to cloud services are billed correctly. Over time, this continuous accuracy and tracking of changes helps to build trust and customer satisfaction. 

Here’s why this matters to an MSP’s end users: 

Accurate Billing Builds Trust 

Customers want to be billed only for what they’re using. By accurately tracking changes in software license counts and usage, Liongard ensures that clients are appropriately charged. This enhances trust and reinforces the relationship between the MSP and the client. 

What Liongard Enables 

Liongard offers valuable features that streamline and automate the billing process for MSPs. With Liongard, you can: 

Export detailed accounting of licenses by type from Microsoft 365: This allows for an accurate reflection of the license types utilized and enables accurate billing. 
Export count of user accounts and devices from Active Directory: This feature enables MSPs to bill accurately by user or device, ensuring that no active users or devices are missed in the billing process. 
Export detailed license counts of Google Workspace users: With this feature, MSPs can ensure their billing accurately reflects the usage of Google Workspace licenses. 

Liongard is compatible with multiple applications, including Microsoft 365, Azure Active Directory, Google Workspace, and Microsoft Active Directory, offering a flexible and comprehensive solution for MSPs. 

By employing Liongard, MSPs can significantly enhance their reconciliation, billing, and invoicing processes, driving customer satisfaction, business profitability, and legal compliance. Therefore, This innovative platform is crucial in improving IT governance and risk mitigation in the complex world of managed services. With Liongard, MSPs are well-equipped to navigate the changing technology landscape and successfully deliver on their service commitments. 

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